My Mother unexpectedly passed back in March and no one in my family was prepared to deal with any sort of arrangements; as we were all in debilitating shock. Brian McKinney was not only knowledgeable and helpful in every aspect, but extremely patient with my family. As we were not at all prepared for this very devastating life event; Brian helped us from the onset, thru the process and even two months later. I felt bad at the beginning of the process because my family is all originally from NY, therefore we were holding services in NY and not here in Framingham. In addition to not having services on site, my mother was cremated and therefore there wasn’t that much in the scheme of things to be planned at the funeral home. Brian didn’t pressure us into any services or items that we didn’t want or need. But Brian spent countless hours helping my family create the most beautiful prayer cards & registry book with the hundreds of photos that we brought him because we just couldn’t decide without his assistance. Coming from a Large Family, we actually had 12 mini keepsake urns and 10+ keepsake necklaces that Brian took the time to fill with ashes for us free of charge. Two months after the fact, I had another 5 keepsake necklaces that were finally shipped to me and I didn’t have the heart to open the urn and handle it myself. So I contacted Brian and he made the time to help me – free of charge – Once Again. I truly have not meet a more kind and compassionate person in a very long time. Brian McKinney truly stands out to me as someone whom has found his true calling in life and is absolutely incredible at his profession. My family owes him more than this Review and we will be forever grateful for all of his assistance.